摘要：<正>介绍了绿色、环保、生态纺织服装的概念及其所包含的内容,说明了国际上一些先进国家实行环保标准认证制...<正>介绍了绿色、环保、生态纺织服装的概念及其所包含的内容,说明了国际上一些先进国家实行环保标准认证制度的做法,重点阐述了许多国家广泛采用的 Oko-Tex Standard 100标准的内含和应用。通过外贸出口中的一些实例,论述了现阶段我国推行绿色纺织服装产品标识的必要性和紧迫性,并强调我国纺织服显示全部
摘要：This study was designed to answer several key questions regarding the service injustice customers p...This study was designed to answer several key questions regarding the service injustice customers perceived during the service delivery.Using the critical incident technique,the authors collected 195 unfair incidents from a variety of service organizations.The initial sorting of the incidents resulted in four major groups:information asymmetry,unfair procedure,inappropriate attitudes and manners of the service personnel,and unfair outcomes.Within the four major classifications of critical incidents,13 secondary categories wen identified.A further analysis Was conducted to discover the underlying reason why customers feel unfair in the service encounters.Finally,some implications for service managers were discussed.显示全部
