作　　者： ; ; ;

机构地区： 华南理工大学工商管理学院

出　　处： 《经济管理》 2012年第3期76-84,共9页

摘　　要： 很少有学者研究企业履行社会责任对员工行为的影响。本文通过对广州市及其周边地区的银行业知识型员工进行随机抽样调查,得到有效样本225份,运用结构方程建模,探讨了企业社会责任、员工工作满意度与组织情感承诺三者之间的影响关系。研究结果显示,企业对员工的责任,对员工工作满意度有显著的正向影响,并通过组织情感承诺起到部分中介作用;企业对社区的责任,对员工工作满意度没有显著性的正向影响;企业对顾客的责任,对员工工作满意度有显著的正向影响,并通过组织情感承诺的完全中介作用。最后,本文结合有关理论与实际对结果进行讨论,并得出相应的管理启示。 The growing awareness of the issue of corporate social responsibility （CSR） has raised the questions about how responsible behavior of enterprises would impact employees＇ behavior. However, The link between corporate social responsibility and job satisfaction has not been directly investigated before, expect some studies referring to an indirect relationship between these two phenomena either through organizational ethics or organizational justice. The purpose of the current study is to analyze the relationship between them. Specifically, we examine the impact of three aspects of socially responsible behavior on organizational affective commitment： employee perceptions of corporate social responsibility in the employees, community and the customers. Because According to social identity theory （SIT）, corporate social performance may be expected to contribute positively to the attraction, retention and motivation of employees because they are likely to identify strongly with positive organizational values （ Peterson, 2004）. This study obtains 225 valid samples by investigated banking knowledge employees in Guangzhou and its surrounding region under random sampling, and discusses the influence relationships between corporate social responsibility, employee＇s job satisfaction and affective commitment to organization with the method of structural equation model. The results suggest that ： （ 1 ） Employee perceptionsof corporate social responsibility to employees have a significant positive effect on job satisfaction, and affective commitment to organization partially mediates their relationship. Therefore, in the process of shaping the social responsibility image, the best way to enhance the employee satisfaction is improve the interests of employees, including reasonable compensation package, chance of promotion, job autonomy, leader-member relation and corporate culture et al. （2） Employee perceptions of corporate responsibility to community have no significant positive effect on job sati

关 键 词： 企业社会责任 工作满意度 组织情感承诺 中介效应

领　　域： [经济管理—管理学]