作　　者： (张芳）;

机构地区： 江苏省丰县人民医院药剂科,江苏徐州221700

出　　处： 《中国药业》 2017年第17期81-84,共4页

摘　　要： 目的探讨品管圈用于提高门诊西药房药品质量管理的效果。方法医院于2016年5月至8月在门诊西药房开展品管圈活动,药房药师根据自愿原则参与,确定品管圈活动主题,分析医院门诊西药房药品质量管理中存在的问题,制订活动方案,分析并拟订解决对策,并对活动无形成果和有形成果进行评价,制订规范工作程序,并持续改进门诊西药房药品质量管理水平。结果医院门诊西药房通过品管圈活动,失效药品目标达成率为118.58%,潮解药品目标达成率为136.99%,冷藏药品目标达成率为125.52%;门诊西药房药师在发掘问题、脑力激荡、沟通协调、团队精神等方面的评分均显著提高。结论品管圈用于提高门诊西药房药品质量管理的效果较好,能有效改善门诊西药房药品质量管理水平,值得推广应用。 Objective To analyze the effect of quality control circle（ QCC） for improving the quality control of outpatient pharmacy for western medicine. Methods The QCC activities were carried out in outpatient pharmacy for western medicine in our hospital from May to August 2016,according to voluntary participation,pharmacists determined the theme of QCC activities,analyzed the problems existing in the quality control of the outpatient pharmacy for western medicine in the hospital and formulated the program of activities,analyzed and formulated solutions, evaluated the intangible results and tangible results of the activities, and set up standardized working procedures, and continuously improved for western medicine the level of drug quality management in outpatient pharmacy for western medicine. Results After the QCC activities carried out in the outpatient pharmacy for western medicine, the goal achievement rate of overdue drugs was 118. 58%, the goal achievement rate of drug deliquescence was 136. 99%, and the goal achievement rate of cold medicines was 125. 52%. Pharmacists in the outpatient pharmacy for western medicine were significantly improved in the aspects of excavation,brainstorming,communication and coordination,team spirit and etc. Conclusion QCC is effective for improving the quality control of outpatient pharmacy for western medicine, and can effectively improve the level of quality control of outpatient pharmacy for western medicine,it is worthy of popularizing.

关 键 词： 品管圈 门诊西药房 药品质量管理 药房管理