作　　者： (张琼瑶）; (沈金波）; (王淑娥）; (蔡军）;

机构地区： 福建省立医院信息管理中心,福州市

出　　处： 《中国卫生信息管理杂志》 2017年第4期543-547,共5页

摘　　要： 目的:探讨利用信息技术优化患者就诊流程的实践及其应用效果。方法:分析原医疗服务中不足,开发建设就诊"一卡通"、预约服务、自助服务和掌上医院等服务系统,通过前后就诊流程比较、SPSS统计分析等手段评估应用效果。结果:采用信息技术的新就诊模式,优化了患者流程,减少了患者等候时间。结论:利用信息技术只是优化就诊流程的一种工具和手段,改善医疗服务是一个系统工程,需要全盘统筹考虑。 Objective Discuss the practice and the application effect of the use of information technology to optimize patient treatment process. Method Deficiencies in former medical services are analyzed to develop services systems such as the hospital E-Card system, reservation service system, self-service system, pocket hospital system. The application effect is illustrated by comparing the treatment processes before and after with the use of SPSS statistical analysis. Result New treatment process model based on information technology optimizes the process and reduces waiting time of patients. Conclusion Information technology is only a tool to improve health care services while the improvement is a systemic project which needs overall consideration.

关 键 词： 信息技术 优化就诊流程 自助服务 掌上医院