作　　者： (张剑）; (巩振兴）; (张莹）;

机构地区： 北京科技大学东凌经济管理学院,北京100083 国土资源人才评价开放实验室,北京100812

出　　处： 《外国经济与管理》 2017年第9期59-69,82,共12页

摘　　要： 反馈是组织中常用的激励策略和行为矫正工具,但是关于反馈和绩效关系的不一致研究结果使得管理者不清楚如何反馈才能提高绩效。反馈环境超越反馈的地方在于强调反馈的多维复杂性、接收者对反馈有效性的建构和鼓励反馈寻求的氛围,针对反馈环境的研究能够弥补反馈研究预设二元对立关系进而孤立对比反馈的作用、忽视接收者对反馈的建构、未体现反馈双方互动的不足,从而较针对反馈自身的研究而言能够得出更为一致的预期结果。本文基于对反馈研究困境和出路的分析,介绍了反馈环境这一超越反馈的概念及其对反馈的超越性,探讨了反馈环境的形成机制和影响机制,并对未来研究方向进行了展望。 Feedback is the most commonly used incentive strategy and behavior modification tool in organizations, but the inconsistent relationship between feedback and performance makes managers not know how to improve performance by feedback. Feedback environment beyond feedback lies in the emphasis on multidimensional complexity of feedback, the construction of feedback effectiveness by receivers and the climate of encouraging feedback seeking. And the research focusing on feedback environment can make up the shortcomings that feedback research preinstalls binary opposition ＆ then isolates the role of contrast feedback, neglects receiver construction of feedback and does not reflect the interaction between feedback parties. Thus, compared with feedback research, feedback environment research can obtain more consistent expected results. Based on the analysis of the dilemma of feedback research and its solution, this paper introduces feedback environment as a concept beyond feedback and its transcendence of feedback, discusses the formation ＆ effect mechanisms of feedback environment, and points out future research directions.

关 键 词： 反馈 反馈环境 非正式反馈