作　　者： (刘苗苗）; (江玉君）; (李建华）;

机构地区： 嘉兴市中心血站,浙江嘉兴31400

出　　处： 《中国输血杂志》 2017年第7期787-788,共2页

摘　　要： 目的总结无偿献血者人文关怀献血过程的经验。方法 2017年3月1日-2017年3月31日街头固定献血点实施人文关怀血液采集281人次,调查满意度,及再次献血意愿。与同期未干预采集的168名献血者进行比较。结果干预组182名既往献血者中,64.5%的被调查者认为,工作人员较之前专业,更值得信赖。78.2%被调查者认为工作人员对献血者的沟通能力较之前有所提高。281名献血者献血反应发生率仅为0.71%,所有献血者均愿意再次参加无偿献血。优于对照组。结论在无偿献血中开展人文关怀护理,有利于提高献血服务质量,提升献血满意度,更有效的保留献血者。 Objective To summarize the experience of humane care on our voluntary blood donors. Methods From March 1, 2017 to March 31, 2017, 281 blood .donors were enrolled,called the intervened group,from the fixed blood dona- tion street-spot to investigate their satisfaction and their willingness to donate blood again or not. Meanwhile, 168 donors who were not intervened were also observed, called the control group .Results In the intervention group, 182 were former blood donors, and 64. 5% of the respondents believed that the staff was more trustworthy than before.And 78.2% of the respondents expressed that the communication ability with blood donors was better than before. The incidence of adverse effect of blood donation in the 281 donors was only 0. 71%, and all of them were willing to donate again,which was better than the control group.Conclusion Humanistic care during voluntary blood donation is beneficial to improve the quality of service, the satisfaction of blood donation, and help retaining the blood donors.

关 键 词： 人文关怀 护理 无偿献血 献血反应