作　　者： (刘真亚）; (魏万宏）; (王璐）; (崔慧珍）; (李颖颖）; (张福玲）;

机构地区： 郑州大学护理学院,郑州450001

出　　处： 《中华行为医学与脑科学杂志》 2017年第8期747-750,共4页

摘　　要： 目的探讨护士工作满意度、工作投入与组织公民行为之间的关系。方法采用明尼苏达满意度问卷、工作投入量表和护士组织公民行为量表对便利抽取郑州市5所三级综合医院497名护士进行调查。结果工作满意度总分为（78．63±11．34）分，工作投入总分为（38．31±7．78）分，组织公民行为总分为（106．33±10．26）分。护士工作满意度与工作投入、组织公民行为均呈正相关（r=0．529，0．481；P〈0．01），工作投入与组织公民行为呈正相关（r=0．456；P〈O．01）。工作满意度、工作投入对组织公民行为有正向预测作用（R2改变=34．8％）；工作投入在护士工作满意度和组织公民行为中起部分中介作用，中介效应占总效应的30．77％。结论管理者应采取措施，通过提高工作满意度和工作投入来促进护士组织公民行为表现。 Objective To explore the relationship among job satisfaction, work engagement and or- ganizational citizenship behavior （OCB） of nurses. Methods A total of 497 nurses in 5 tertian7 level gener- al hospitals in Zhengzhou selected by convenience sampling, were investigated by Minnesota satisfaction questionnaire, nurses＂ OCB scale and the Utrecht Work Engagement Scale. Results The scores of job satis- faction, work engagement, OCB were （ 78.63± 11.34）, （ 38.31±7.78）, （ 106.33± 10.26） respectively. Nurses＂ job satisfaction was positively correlated with work engagement and OCB （ r = 0. 529,0.481, P〈 0.01 ） , and work engagement was positively correlated with OCB （r= 0.456, P〈 0.01 ）.The job satisfaction and work en- gagement had a positive prediction effect on OCB（ changed R2= 34.8% ） ,and work engagement played a par- tial moderation effect between job satisfaction and OCB, the mediating effect accounted for 30.77% of the to- tal effect. Conclusion Managers should take measures to improve job satisfaction and work engagement to promote OCB of nurses.

关 键 词： 护士 工作满意度 工作投入 组织公民行为