作　　者： ;

机构地区： 华南师范大学

出　　处： 《图书情报工作》 2013年第23期58-63,72,共7页

摘　　要： 以华南师范大学图书馆2009学年到2012学年的自助还书数据为例,从使用率、时间段分布、花费时间、数量分布、用户类型等方面分析用户的自助还书服务使用行为。研究发现用户偏好使用自助还书服务、倾向于在开馆时间使用、自助还书服务不会节省用户的时间、自助服务不一定能够增加馆藏文献流通量、不用类型用户的自助还书服务使用存在差异、用户分布大致符合三七法则。对图书馆如何发展自助服务提出建议,包括:正确认识自助服务的意义、积极推进自助服务的开展、做好自助服务的规划工作和用户培训工作、做好重点用户的服务保障工作等建议。 This paper studies library users＇ self-service use behavior through self-return data of South China Normal University Library between 2009 and ：2012 school year. It analyses users＇ self-service usage behavior in terms of self- service usage, time distribution, time spending, quantity distribution, and user types. The results show that library users prefer to use self-return, and prefer to use self-service during opening hours. Self-service cannot save users time. Self- service may not be able to increase collection circulations. There are differences between different kinds of user. User distribution is broadly in line with the thirty-seventy rule. Library should make a correct understanding of the significance of self-service and actively promote self-service, plan well in self-service, train users to improve the efficiency of self- service, and guarantee service for key users.

关 键 词： 自助服务 用户行为 自助还书

领　　域： []