导　　师： 贺广明

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 青岛大学

摘　　要： 近年来,随着市场经济的发展以及扁平化组织结构的日益盛行,团队作为一种新兴的组织形式越来越受到企业的青睐。组织公民行为是员工表现出来的对组织有利的自发性行为,团队成员表现出来的组织公民行为对于团队绩效的产生也起到相当重要的作用。通过对以往研究的回顾可以看出,以往对于组织公民行为的研究绝大多数集中在组织公民行为形成的原因和带来的后果上,但是关于团队内成员的组织公民行为及其对于团队绩效影响的研究却比较少。而且以往的研究往往只是停留在理论层面,简单介绍国外组织公民行为研究状况或着重讨论组织公民行为在中国文化背景下的维度、结构和内容,很少有面向中国企业的具体工作团队考察组织公民行为对团队绩效的影响。本文在研究相关文献的基础上,选取了青岛地区6家企业中的30个工作团队进行了实证分析,通过对团队成员发放调查问卷的方式收集一手数据,并利用统计软件对数据进行了统计分析,使所提假设得到了验证。在此基础上又通过两个具有代表性的案例对实证分析进行了补充,为组织公民行为对团队绩效的影响研究增加了说服性。最后针对目前企业团队中存在的具体问题,从团队成员个人素质、团队领导行为以及团队过程三个层面提出了团队成员组织公民行为的优化策略。 In recent years, with the development of market economy and the increased popularity of flat style organizing configuration, the team as a new form of organization has been more and more popularized in many enterprises. Organizational citizenship behavior is a spontaneous behavior what is beneficial to the organization and shown by employees. Organizational citizenship behavior what is shown by the team members palys an important role to the team performance. Through review of previous studies can be seen, previous studies about organizational citizenship behavior mostly focused on the reasons and consequence, but there is little research what is about oganizational citizenship behavior of team members and the impact of team performance. And previous studies often only remained at the theoretical level, introduced briefly the research status of forein oganizational citizenship behavior or focused on the oganizational citizenship behavior'demisions,sturcturs and contents in the context of Chinese culture. There are few research what is about the affact of organization citizenship behavior on team performance in Chinese enterprises'specific work teams. Based on the research literature, this paper selected thirty teams of six enterprises in Qingdao to the empirical analysis. Collecting the first-hand data by handing out the questionnaires to the team members, and do the data statistical analysis using the statistical software, then make the proposed hypothesis was verified. On this basis, then using two representative cases add to the empirical analysis, and add the persuasive to the research what is about the affact of organizational citizenship behavoir on team performance. Finally, aiming the specific problems in enterprises, proposed the optimization strategy from three levels of the team members'personal qualities, team leaders'behaviors and the team process.

关 键 词： 组织公民行为 组织支持 团队绩效

领　　域： [经济管理]