导　　师： 何桢

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 天津大学

摘　　要： 在中国经济迅速发展的大环境下,企业面临的市场环境压力巨大,竞争越来越激烈。在有限的资源条件下,企业对技术水平、人力资源、资产管理、运营管理能力等方面都提出了越来越高的要求。企业既要适应快速的市场变化,又要明确推动企业持续发展的战略目标。如何通过管理创新来提高企业的竞争能力,如何在企业中建立以战略目标为导向、将企业目标与个人目标有机结合的全面绩效管理体系,充分挖掘各类员工的潜能、真正调动他们工作的积极性,成为企业所面临的急需解决的问题。 在这样的背景下,本文阐述了建立以战略绩效为方向,运营绩效为依托,全员绩效为载体的三维全面绩效管理体系的理念研究和实践过程。本文在对绩效管理的主要概念和方法进行研究的基础上,先是对全面绩效管理的基本模式进行了理论分析,提出企业要明确战略目标并构建适合企业自身特点的全面绩效管理体系。同时,本文以C公司为例,对全面绩效管理模式进行了实践运用。结合C公司的企业运营现状,探讨了全面绩效管理理念和方法在C公司的应用设计,并通过搭建C公司的全面绩效管理平台并借助信息化工具辅助绩效管理实施,实现企业战略落地,将战略目标、运营管理和绩效实现充分衔接,形成有效的全面绩效管理体系。 In the overall situation that Chinese economy develops rapidly, enterprises have to face great pressure from the market environments as well as more and more fierce competitions. Under the condition of limited resources, enterprises have raised ever-increasing demands on aspects of technical merits, human resources, assets management, operational management, etc. Enterprises should adapt to rapid changes in the markets, meanwhile, clear the strategic goals to promote the sustainable development. It has become urgent problems to enhance the competitiveness of enterprises through management innovation, as well as to establish the comprehensive performance management system in enterprises that targeted at strategic goals, and combined with the business goals and personal goals to fully tap the potentials of various employees and really mobilize their work enthusiasm. In this situation, this thesis describes the concept study and practice process of establishing three-dimensional comprehensive performance management system, which is oriented at strategic performance, relied on operational performance, and supported by full performance. Based on the study of performance management’s key concepts and methods, this thesis firstly conducts theoretical analysis on the fundamental mode of comprehensive performance management, and proposes that enterprises should clear the strategic objective and build comprehensive performance management system according to their own characteristics. Meanwhile, this paper carries out practical application of comprehensive performance management model with C Company as an example. Combined with the business operation status quo in C Company, it explores application design of comprehensive performance management concepts and methods in C Company. Through setting up the comprehensive performance management platform in C Company and supporting the implementation of performance management by information tools, C Company should realize the strategy landing and the full convergence of strategic objectives, operational management and performance to form an effective comprehensive performance management system.

关 键 词： 战略管理 运营绩效 全面绩效管理 三维绩效体系

分 类 号： [F272]

领　　域： [经济管理] [经济管理]