导　　师： 李锋;宋显凤

学科专业： 1201

授予学位： 硕士

作　　者： ;

机构地区： 华南理工大学

摘　　要： 进入21世纪以来,各类型企业均引入六西格玛管理理念,用来改善企业运营流程,提高运营效率,同时提高员工的对企业的忠诚度。六西格玛质量管理作为一种新的管理方法,它不仅是理念,同时也是一套业绩突破的方法,随着通用电器、摩托罗拉、戴尔、施耐德、苹果、西门子和ABB等世界顶级跨国企业的成功实践,其降低成本、提高客户忠诚度、增加销售业绩和增强核心竞争力等优势得到了证实。越来越多的知名企业对这一管理方法的热衷预示着它将会是企业管理研究和实践的热点。六西格玛/(6σ/)管理被视为公司管理流程重组、提高过程能力以及提高公司竞争力的有效途径。 本论文介绍了一家中小型企业实施六西格玛质量管理,对SE公司的低压配电箱产品中的线束装配工序进行提前期的改善降低,运用六西格玛管理中DMAIC工具进行此六西格玛项目的改善,在定义Define、测量Measure、分析Analyze、改进Improve、控制Control五个阶段构成的过程改进方法之后,低压配电箱线束装配的生产提前期得到了大幅降低,缩短了低压配电箱的生产提前期,提高了客户准时交货率,提升客户满意度,降低员工劳动强度,最终争取到了更多的客户,并实现企业利润的增长。 Enter into the21st century, various types of companies are introducing the Six Sigma management philosophy, to improve enterprise operations processes, promote operational efficiency, and by the way improve employees'loyalty. Six Sigma management as a new management approach, it is not only a concept, but also a performance breakthrough method, following with the successful practice of GE, Motorola, Dell, Schneider, Apple, Siemens and ABB, these world's top multinational corporations, its lower the operational costs, increase customer loyalty, increase sales and enhance the core competitiveness advantage has been confirmed. More and more well-known companies are keen on this management method indicates that it will be business management research and practice focus. Six Sigma /(6a/) management is considered restructuring the company management processes; improve process capability and effective way to improve the company's competitiveness. This paper describes an small medium enterprises to implement Six Sigma quality management, improve the production lead time of the SE's low-voltage distribution box wiring assembly, use Six Sigma management tools DMAIC to improve this project, after the definition, measure, analyze, improve, and control these five phases improved method, low-voltage distribution box wiring assembly production lead time has been greatly reduced, shortening the production of low-voltage distribution box lead time, improve the customers on-time delivery rate, improve customer satisfaction, reduce labor intensity, and win more customers, finally achieve corporate profits growth.

关 键 词： 六西格玛管理 生产提前期

分 类 号： [F273.2]

领　　域： [经济管理] [经济管理]