导　　师： 席运江;杨要武

学科专业： 1201

授予学位： 硕士

作　　者： ;

机构地区： 华南理工大学

摘　　要： 核电站的安全运营，对于核电行业的健康、稳定发展以及人类和平使用核能具有深远的意义。由于核电设备质量对于核电站的安全运营具有决定性的影响，核电产品生产过程质量管理成为核电设备制造企业竞争的决胜关键。核电设备制造行业是技术密集型、人才密集型、资金密集型的行业，再加上该产品制造周期长，产品出厂质量要求100/%合格，生产过程中出现的任何质量问题，都会对制造成本、制造工期、企业口碑带来很大的负面影响。/[1/]因此，该行业对产品生产要求“全过程质量控制”以及“一次做对、一次做好”。预防质量问题的发生，成为生产过程质量管理的重中之重。为做好质量问题预防工作，就需要对贯穿整个核电产品质量形成过程各个环节的质量管理风险进行识别、评估、管控、防范，/[2/]具体目标是预防各个环节不符合项的发生或减少其发生数量，综合目标是要建立一整套科学、合理、行之有效的质量风险管控体系。 将风险管理运用到质量管理中，/[3/]是由于核电行业特殊性提出的必然要求。同时，也是近年来提出的对质量管理体系进行完善的一个新思路。由于核电产品整个生产过程包括了产品营销、产品设计、工艺准备、物资采购、生产制造、质量检验、产品发运、售后服务共八个环节，其质量管理风险涉及到的因素十分复杂多样。在此过程中，按照质量管理职能，在整个产品质量形成过程中，对质量管理风险的识别、评价、控制、防范，成为预防质量问题的一个有效的管控链条。 本文以中国三大动力集团之一—DH公司核电设备产品质量形成过程为研究主体，以产品质量形成过程中的质量管理风险为研究对象，首先从理论角度介绍质量管理风险的相关概念与基本理论，再综合运用质量管理职能理论、风险管理过程理论进行分析，确定一般风险因素；/[4/]再运用层次分析法筛选风险因素指标，建立质量管理风险指标体系；接着使用风险矩阵法对风险进行评估，找出该公司质量管理关键风险因素和目前面临的主要威胁；/[5/]最后，从质量管理职能角度出发，提出风险管控的方法、对策与建议。 The stable operation of the nuclear power station is of great significance to the healthy andstable development of the nuclear power industry and people’s peaceful use of nuclearpower. Because the quality of the nuclear power equipment is of great significance to thestable operation of the nuclear operation, the quality management of production process ofthe nuclear power equipment becomes the key to successfully surviving the competitionamong the nuclear equipment manufacturing industry. The nuclear equipment manufacturingindustry is a technology-oriented, talent-oriented and capital intensive industry. In addition,the manufacturing cycle is very long, and the quality of outgoing products must beguaranteed100/%qualified. Therefore, any quality problems in the production process willhave a bad influence on the production cost, the manufacturing period and the reputation ofthe enterprises. Therefore, the nuclear equipment manufacturing industry must supervise thewhole process of production and try to do better. Prevention of the problems becomes thepriority of the quality management of production process. In order to do the problemprevention better, we need to recognize, assess, control and prevent the quality managementrisk in every step of production process. The specific aim is to get rid of the uncertainty andreduce the risks. The overall aim is to establish a scientific, reasonable and effective qualitymanagement risk control system. Due to the characteristics of the nuclear power industry, it is of great necessity to apply therisk management into the quality control. Meanwhile, it is a new way to improve the wholequality control system. The production process of the nuclear power products has8stepsincluding product marketing, product design, technological preparation, materialspurchasing, production-manufacturing, quality supervision, delivery and the after-salesservice. The factors involved in the quality management risk are very complicated. In thisprocess, based on the function of the quality management, to recognize, assess, control andprevent the quality management risk is an efficient way to prevent quality problems of theproduction. This essay will focus on the quality forming process of the DH company which is one of thethree power groups in China and target at the quality control risk in the quality formingprocess of products. This essay firstly will introduce the relevant concepts and the basictheories of the quality control risk. Secondly, it will use the quality management functiontheories and the risk management process theories to analyze and determine the commonrisks. Thirdly, it will use the analytic hierarchy process to screen the risks and establish thequality control risk index system and then use the risk-matrix method to assess the risks andfind out the major risks and threats. In the end, from the perspective of quality managementfunction, this essay will put forward some ways and suggestions to control the risks.

关 键 词： 核电设备 质量管理 风险识别 风险管控 层次分析法 风险矩阵法

分 类 号： [F272.3 F426.4]

领　　域： [经济管理] [经济管理] [经济管理]