导　　师： 刘善仕

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 华南理工大学

摘　　要： 物流作为一个新兴产业，在我国的发展非常迅速，并显示出广阔的市场前景。专业化的物流在我国逐渐形成规模，第三方物流公司如雨后春笋般涌现。但目前针对我国第三方物流企业的研究大多关于发展模式和运营模式，较少涉及业务模式，而业务模式与人力资源实践的相互匹配更是少有研究。 本文采用案例研究法，以顺丰速运和联邦快递为案例研究对象，探索该两家在国内外知名物流企业的业务模式类型，并分析了在企业进行业务模式选择时的影响因素。最后，通过基于“AMO模型”的人力资源管理实践构型论，在对两家企业的员工能力、动机、参与机会三个维度的人力资源实践进行分析后，深入剖析了两家企业业务模式与人力资源实践的相互匹配方式。 本文主要结论：（1）顺丰速运和联邦快递的业务模式分别为功能主导型和供应链一体化型。（2）物流企业对于业务模式的选择由外部因素和内部因素影响。而外部因素可分为行业环境和市场需求两个维度，内部因素可分为企业战略//产品定位和服务能力两个维度。（3）企业业务模式的选择导致了人力资源实践类型的差异。业务模式的特点影响了对人才的要求，进而导致了人力资源实践差异。运用功能主导型的顺丰速运选取了内部化-保健-控制的内控型人力资源管理实践，运用供应链一体化业务模式的联邦快递则选取了参与型人力资源实践（内部化-激励-承诺），两家企业的业务模式和人力资源实践类型达到了相互匹配。 Logistics, a new industry, has a very rapid development in China and shows a broadmarket prospect. Specialized logistics gradually form in China and third-party logisticscompanies have sprung up. But the study of third-party logistics enterprises always focuses onthe development model and operating model. The business model or how business model andhuman resource practice match each other is rarely studied. This paper used case study approach; selected SF Express and FedEx as the object ofstudy. The study explores the business model in these enterprises and analyzes the influencefactors in the enterprise's business model selection.And though the use of AMO modeltheory, this article analyzed how business model in SF Express and FedEx and their humanresource practice in ability, motivation and opportunity to participate matched each other. The main results in this study are:/(1/) SF Express's business model was basic functionmodel and FedEx's business model was supply chain integration model./(2/) The choice of thebusiness model of logistics enterprises is based on external factors and internal factors. Theexternal factors can be divided into the industry environment and market demand; internalfactors can be divided into corporate strategy//product positioning and service capabilities./(3/)The different enterprise business model led to differences in the types of human resourcepractices. Features in business model affected the personnel requirements, leading todifferences in human resource practices. SF Express used basic function model and selectedthe internal-control model in human resource management practices, FedEx used the supplychain integration business model and selected the participate model in Human ResourcesPractice /(internalized-motivator-commitment/). Business models and human resourcepractices achieve a mutual match.

关 键 词： 第三方物流 业务模式 模型 人力资源管理实践

分 类 号： [F259.23 F272.92]

领　　域： [经济管理] [经济管理] [经济管理]