导　　师： 曹洲涛

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 华南理工大学

摘　　要： 随着全球化、市场化、信息化进程加快，我国企业的规模和数量迅速的增长。作为企业核心竞争力来源之一，人力资源越来越受到重视，企业间的人力资源竞争日益加剧。员工是企业发展的基石，对企业的绩效有非常重要的贡献。而员工工作绩效的水平又与企业内部的协同有密切的联系。企业内部的协同能通过协同企业的各项要素帮助企业获得更多的效益，这已经被众多学者证实，但企业内部协同如何对员工工作绩效产生影响还没有明确的研究。因此，明确企业内部协同影响个体员工的方式和内容，识别影响企业内部上下级协同的因素，把握协同演化的规律，采取相应的对策，可以提升员工的工作绩效，对企业的人力资源管理实践重要意义。 本研究在协同理论、社会交换理论和角色理论的基础上，从个体员工的视角探讨企业内部协同的相关内容和要素，包括战略目标、信息沟通和领导行为，以及如何通过上下级间的领导成员交换关系对员工任务绩效和关系绩效产生影响。 本研究通过理论研究假设推导和237份有效问卷的实证，得到以下结果：1.企业内部协同的相关因素，包括一致性的战略目标、有效的上下级信息沟通和参与式领导行为对员工的任务绩效和关系绩效有正向的影响；2.下属对领导成员交换关系的感知对员工工作绩效有正向的影响；3.感知的领导成员交换关系完全中介了信息沟通对员工工作绩效，以及参与式领导对员工任务绩效的正向影响；4.领导成员交换关系在战略目标与员工工作绩效，以及参与式领导与员工关系绩效的正向影响中起到部分中介作用。 最后，本文根据以上结果进行启示和建议的总结：1.培养员工的战略目标视线提高员工的工作绩效；2.通过有效的信息沟通提高员工的工作绩效；3.参与式领导行为鼓励员工积极投入工作；4.通过良好的上下级关系建立协同工作的氛围。 With the globalization, marketization and development of information technology, thesize and number of enterprises grow rapidly in China. As one source of core competitiveness,the enterprises pay more and more attention to human resources, due to the increasingcompetition of human resources among enterprises. Employees are the cornerstone ofenterprise development, which have a very important contribution to corporate performance.The employees’ performance is closely related with the collaboration within the enterprise.The organizational collaboration can help enterprises get more benefits through coordinatingthe resources within the enterprise, which has been confirmed by many scholars, but howcollaboration within the enterprise impact on employees’ job performance has not beenclearly elaborated. Therefore, it can enhance employees’ performance and have significanceto human resource management practices of enterprises through a clear identification ofinfluencing approach and content of superior-subordinate collaboration, and appropriatemeasures based on the impact factors of collaboration within the enterprise. Based on the collaboration theory, social exchange theory and role behavior theory, thisstudy discussed the content and factors of internal collaboration from the individualperspective of the employees, including strategic goal, information communication andleadership behavior, and how collaboration impact employees’ task performance andcontextual performance through the leader-members exchange relationship. Through the theoretical hypotheses and empirical analysis of237valid questionnaires,we get following results:/(1/) relevant elements of superior-subordinate collaboration in theenterprises, including the consistency of the strategic goal, effective informationcommunication and participative leadership behavior, has a positive impact on employees’task performance and contextual performance;/(2/) perceived leader-member exchangerelationship of subordinates has a positive impact on employees’ job performance;/(3/)perceived leader-member exchange relationship fully mediated the positive influence ofinformation communication on job performance and participative leadership on taskperformance;/(4/) perceived leader-member exchange relationship play an part intermediaryrole in the positive influence of strategic goal on job performance, and participative leadership on employees’ contextual performance. Finally, the conclusions are based on the above results:/(1/) train employees to improvethe sight of the strategic goals in order to get the higher job performance;/(2/) through effectiveinformation communication to improve the employees’ job performance;/(3/) Use participativeleadership encourage employees to work actively;/(4/) establish collaborative workingatmosphere through good superior-subordinate exchange relationship.

关 键 词： 上下级协同 工作绩效 领导成员交换关系 沟通 目标一致性 领导行为

分 类 号： [F272.92]

领　　域： [经济管理] [经济管理]