导　　师： 黄爱华

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 华南理工大学

摘　　要： 随着社会信息化进程加快,作为收集、整理、保存、传递人类文化、知识和信息的图书馆面临着多方面的挑战。如信息量激增、信息形式多样化、读者需求个性化等等。在应对环境以及需求的变化的同时,图书馆事业进一步发展。人们越来越认识到图书组织公平感、组织公民行为对图书馆事业发展的重要作用。本文在综合分析组织公平感、组织公民行为和工作绩效三者内涵的基础上，以实证的方式阐述了图书馆组织公平感如何通过组织公民行为对工作绩效产生影响的过程。 研究过程中，本文对不同教育程度、工作年限、职务和图书馆类型的馆员发放了调查问卷。通过因子分析、回归分析等数据分析方法验证了组织公平、组织公民行为、工作绩效间的相关关系，得出了如下结论:（1）组织公平与工作绩效之间存在正相关关系，提高图书馆员工的组织公平感知有助于提高他们的工作绩效。（2）组织公平与组织公民行为之间存在正相关关系，组织公平中的程序公平和人际公平与组织公民行为之间存在显著的正相关关系。（3）组织公民行为与工作绩效之间存在正相关关系，提高图书馆员工的组织公民行为可以有效提高他们的工作绩效。（4）组织公民行为在组织公平和工作绩效之间起到部分中介作用，本文的理论模型成立。另外，本文还讨论了如何增强组织公平感和组织公民行为的有效引导以有助于馆员在工作绩效方面有良好的表现。 With the accelerated process of social information, as the collection, collation, storageand transmission of human culture, knowledge and information, libraries face manychallenges. Surge in the amount of information, the information in various forms, the readerneeds more individualized. In response to the environment and changes in demand, the causeof the library. develop further. There is a growing awareness of the sense of fairness,organizational citizenship behavior are important factors in the development of library. In thispaper, based on a comprehensive analysis of three connotations of organizational justice,organizational citizenship behavior and job performance, how library organization fair sensethrough organizational citizenship behavior impacts on job performance is empiricallyelaborated. In the course of the study, we distribute a questionnaire to the librarians of differentlevels of education, work experience, duties and library types. By factor analysis, regressionanalysis, and other data analysis methods, the correlation of organizational justice,organizational citizenship behavior and job performance is verified. Conclusions are drawn asfollows:/(1/) there is a positive correlation between organizational justice and job performance.Improving library employees organizational justice perception help to improve theperformance of their work./(2/) There is a significant positive correlation betweenorganizational justice and organizational citizenship behavior. There is a positive correlationbetween procedural fairness and interpersonal fairness and organizational citizenship behavior./(3/) There is a significant positive correlation between organizational citizenship behavior andjob performance, and improving the level of OCB of the library staffs can improve their jobperformance./(4/) Organizational citizenship behavior plays a part of the intermediary rolebetween organizational justice and job performance, the theoretical model of this paper isestablished. In addition, the article also discussed how to enhance effective guidance oforganizational justice and organizational citizenship behavior to help librarians have goodperformance in terms of work.

关 键 词： 图书馆员工 组织公平感 组织公民行为 工作绩效

分 类 号： [G251.6]

领　　域： [文化科学]