导　　师： 黄顺春;陈至发

学科专业： 120202

授予学位： 硕士

作　　者： ;

机构地区： 江西理工大学

摘　　要： 中国1978年改革开放至今,社会主义市场化经济日趋完善,民营企业在政府支持、经营服务领域以及融资环境方面均获得了极大的改善,民营经济已经成为我国市场经济的主导力量和活力源泉,成为中国企业体系中最富有创新性和创造力的经济增长点。在此背景下,民营企业中的主要力量——家族企业同样也面临着全方位的挑战和竞争,如何把握机遇在国际竞争日益激烈的今天占据一席之地,更上一个台阶?这些问题需要每一个家族企业进行深思和研究。其中,家族企业的信任与被信任问题已成为广大学者与企业管理者关注和探讨的热点之一。 本文以家族企业为研究对象,通过问卷调查法等研究方法,探讨家族企业信任对员工工作态度和绩效的影响。研究得出的如下结论： 1.家族企业中员工对企业、领导和同事的信任以情感信任和认知信任为主,对他们的情感信任和认知信任水平比较高；对制度的信任持保守状态,基于制度的信任水平比较低。 2.对家族企业员工作满意度的调查发现,员工对同事和领导的满意程度及其对工作的满意较高,而对其在企业的报酬方面满意度较低,对企业晋升机会和操作程序等方面不满意。 3.家族企业中员工对企业感情承诺度最高,对企业的持续承诺和组织支持知觉感知较低。 4.家族企业的绩效水平有一个很高的提升空间。家族企业员工能很好的完成岗位要求的各项工作,而且同事之间、员工和领导之间的互动效果良好,他们之间有很多的合作机会,员工能在企业中积累经验、学习知识和提高能力。 5.家族企业信任与组织承诺度、工作满意度、绩效呈正相关关系,家族企业员工的组织承诺度、工作满意度和绩效有正相关关系。 6.家族企业信任不同维度对绩效的影响路径不同,家族企业信任通过影响员工工作态� Since China reform and opening up in1978, the socialist market economy has got more and more matured, which provide private enterprises better governmental support/&services, and financing environment. Now, the private economy has become an important cornerstone and the lifeblood of China's market economy, and become the most innovative growth pole among Chinese enterprise system. In this context, the major force in the private enterprise-the family enterprise is also facing a full range of challenges and competition. How to grasp the opportunity to hold position and make greater progress in today's increasingly fierce international competition, it's an important thing which needs family enterprise to think about and explore. Among them, the issue of trust and be trusted in family enterprises is the hot topic which majority of scholars and enterprise managers concern and research. This paper took the family enterprise as the object of research, and used methods such as questionnaire investigation and other research methods to inquiry in to the effects of family enterprise trust on employees' job attitudes and performance. And I gained conclusions as follows: 1. In the family enterprise, the staff gave priority to affective trust and cognitive trust in leaders and colleagues, and emotional trust and cognitive trust level is relatively higher than trust in system. 2. We found that employees in family enterprises feel more satisfied to colleagues and leaders and jobs than compensation, while don't feel satisfied with opportunities for promotion and operating procedures. 3. The affective commitment of employees in family enterprises is higher, while the perception of continuance commitment and the perceived organizational support is lower. 4. The level of performance of family businesses can be high improved. The employees can complete the jobs well as per requirements of work, moreover, colleagues and leaders have many opportunities to cooperation, accumulate experience and knowledge, improve com

关 键 词： 家族企业 信任 工作满意度 组织承诺 绩效 管理对策

领　　域： [经济管理] [经济管理]