导　　师： 王忠杰

学科专业： 081203

授予学位： 硕士

作　　者： ;

机构地区： 哈尔滨工业大学

摘　　要： 伴随着全球经济一体化进程的不断推进,我国进出口贸易额不断增长,其中海运物流服务在其中发挥着至关重要的作用,已经成为现代服务业重要的组成部分。现代服务业逐渐以IT技术为支撑,同时IT技术的发展也为服务模式创新提供了动力和契机。 在此背景下,本文引入第三方服务平台思想,对服务两端的资源进行整合,为各个参与者提供其所必需的业务功能。同时研究了不同角色在具体业务过程中的个性化需求,在此基础上,本文将海运服务中的个性化分为了三类:个性化的资源推荐,基于业务规则的个性化和基于工作流的业务流程的个性化。个性化的资源推荐的实现技术主要是用户模型技术和数据挖掘技术,通过对用户历史数据的挖掘,发现用户兴趣信息,然后利用用户模型技术对兴趣信息进行用户建模;基于业务规则的个性化的主要实现技术为规则引擎技术,它将嵌入在系统中的业务规则硬编码抽取出来,组织为规则文件,利用规则引擎动态匹配,从而实现系统的灵活性,以及在业务规则发生变化时业务规则的易维护性;基于工作流的业务流程个性化是对业务中流程多变的情况一种解决方法,利用业务流程定义语言对业务流程进行流程建模,然后将其部署在工作流引擎,并整合将工作流引擎和现有系统,实现流程的部署与动态执行。本文就上面三种个性化展开研究。 首先,对海运出口业务进行了分析,发现对服务提供者的选择上系统可以根据顾客兴趣为顾客作出推荐,所以提出采用用户兴趣模型的方式描述用户兴趣;为了获取用户兴趣信息,采用数据挖掘技术对用户历史数据进行分析获取兴趣信息。对于单独资源的推荐和组合资源的推荐,本文设计了不同的推荐算法实现。 其次,对海运出口业务过程中不同角色的业务规则进行分析,对业务规则进行了设� With the process of global economic integration constantly advancing, Our country’s import and export trade increases continuously, Including marine logistics service in which plays a crucial role, and becomes the important component of the modern service industry. Modern services bases on IT technology gradually. At the same time, the development of IT technology also provided the impetus and opportunity for innovation of services model. In this background, this paper constructs the third-party service platform for each role of Marine export business, to integrate the service resources and provide necessary business functions for each participant. We researched individual needs of different roles in the specific business process. Maritime transport services in this paper is divided into three categories of individual: Personalized resource recommendation, business rules based on individual and business process workflow based on the individual. Recommendation technology of personalized resources are primarily user modeling techniques and data mining technology. Through data mining of user history, we can find user interest information, and then use modeling technology to model user information. The main implementation technology of business rules-based personalization technology is rules engine technology, it extractes the codes embedded in the system to the organization of the rules file, and uses engine to match rules and run dynamicly, in order to achieve system flexibility,as well as easy maintenance of business rules; Business process personalization workflow-based is a solution for the changing business,using BPDL for process modeling of business processes, then integrating workflow engine and existing systems to achieve the dynamic deployment and implementation processes. In this paper, the above three personalized are our objects of study. This paper firstly analyzed Marine export business, including participants, business objects and business process. In this process, we find that the service s

关 键 词： 海运物流服务 个性化服务 个性化规则 可配置工作流

领　　域： [自动化与计算机技术] [自动化与计算机技术]