作　　者： ;

机构地区： 汕头职业技术学院

出　　处： 《南昌高专学报》 2012年第3期18-20,共3页

摘　　要： 为了解决研究人力资源管理理论如何有效地将实践应用在服务组织中,从回顾质量管理与人力资源关系入手,从员工招募以及培训的角度提出论点,以期对未来的实证研究提供方向。 One of the most important contributions to competitive advantage in recent years derives from an organization＇s quality strategy.This has been driven by both customer demands and increasing intensity of competition.The article then examines critical strands of HRM theory and practice to determine the extent to which current theory and managerial techniques contribute to underpinning service quality.Further,in the interest of generating more empirical research in this rather neglected area we develop a series of research propositions regarding employee recruitment and training development.Finally,we conclude by suggesting a research agenda that could begin to test the validity of these propositions.

关 键 词： 服务质量 人力资源 培训 招聘

领　　域： [经济管理] [经济管理]