机构地区: 同济大学经济与管理学院
出 处: 《教学研究》 2007年第1期14-17,共4页
摘 要: 本文首次在高等院校教育质量评估中应用质量管理中顾客满意的思想,在指标体系中引入了学生满意度,社会满意度,专家满意度等指标,使高等院校教育质量评估体系更具科学性,更能客观体现高校服务社会的功能。 The idea of customer-meeting in quality management is first adapted to the educational quality appraisement of colleges and universities. That the degree of student-meeting, the degree of society-meeting and that of expert-meeting are used in the index system makes the educational quality appraisement system more scientific, and makes it show the social service function of colleges and universities more objectively.